Unit 12, SPINGFIELD BUSINESS CENTRE SPRINGFIELD LANE SALFORD LANCASHIRE M3 7JS Tel: 0161 8330 999

Car Park Security Services

INTRODUCTION
Wheel clamping and vehicle removal has proved to be the most effective deterrent and cost effective solution, to eliminate unauthorised parking both on and off street.
With more and more vehicles on the roads than ever before and a poor public transport system if you provide parking for staff, customers, visitors etc, it has become a burden beyond belief. We at F & M (CP) Security will relieve those pressures simply, professionally and cost effectively, allowing you to concentrate on what you do best - your business.
Wheel clamping is a sensitive issue and our aim is to always ensure that the motorist is clearly informed of the parking restrictions by using large clear prominently located warning signs displaying the restrictions.
We strive to ensure the offenders are treated professionally and fairly (we have an Appeals & Complaints Procedure), to achieve this all our staff have completed a BTEC Level 2 Award in Vehicle Immobilisation & Conflict Management and are currently licensed with the SIA as required by law.
HOW IT WORKS
Once we receive the signed Parking Control Contract, we arrange for one of our area managers to visit and survey your site, discuss requirements and identify your needs and decide upon the parking restrictions and number of warning signs required by law.
We then arrange for our maintenance division to erect large clear warning signs informing motorists of the restrictions in place, clearly stating in unambiguous terms the consequences of parking illegally.
Where needed we issue your authorised vehicles with Parking Permits (click here for details), or we shall recognise your permits if you already have permit scheme in operation.
Our uniformed Parking Officers then patrol your site randomly but regularly in our sign written vans, should they identify an illegally parked vehicle they shall will affix a Home Office approved wheel clamp and a sticker informing the motorists how to obtain release. (No reference is made to you, the site owner).
Of course should you identify and illegally parked vehicle between our patrols, you can call our computerised Control Room, where they shall locate the nearest mobile patrol using our live vehicle tracking GPRS system and ask them to attend ASAP.
Once our computerised Control Room receives a request from an offender, who may pay using credit/debit card or cash, it is radioed to the nearest patrol so to insure our patrols attends quickly. Upon payment the offender is given a full VAT receipt together with a copy of the Appeals & Complaints Procedure.
May we add that lone females, offenders with children and the elderly are given priority for release.

QUESTIONS AND ANSWERS
What does it cost us?
The service is totally free of charge; no maintenance fees, no contract fees, FREE signs and FREE uniformed, random mobile patrols in modern, sign-written vans.

What happens if the signs get vandalised or stolen?
We offer a maintenance guarantee that should this happen throughout the Contract period that we shall replace the signs as necessary at no cost to you.

We already have no parking and clamping signs but it has not stopped illegal parking?
As our signs clearly show our Company name "Parking Control Services", along with clamp release fees, Control Room phone number and clearly belong to a wheel clamping company, due to the design and wording. Motorists take more notice of our signs and obey the restrictions, should they not our enforcement takes care of the small number of motorists who ignore the signs.

What happens if you damage a vehicle on my property?
We carry full Combined Liability Insurance (see our certificate), which covers us, to work on your property and we shall indemnify you against any claims that could arise.

We had a clamping company before but they never patrolled our site, are you different?
We, as a professional licensed wheel-clamping company, monitor and patrol all our sites regularly as this is our main source of income; also see what our existing clients say from our references.

Do I need a minimum amount of land / car park spaces?
No, as long as one vehicle can park, that's enough and there is no maximum.
LEGALITY
The law requires that large, clear warning signs are placed throughout the parking area, informing motorists of the parking restrictions in place so that they are easily visible from wherever a car may be clamped and, should they park in breach of the parking restrictions, they will be entering into a contract agreeing that we can clamp/remove their vehicle and charge them to release and/or return the vehicle.
By parking, the driver automatically enters into a contract with us to clamp or remove their vehicle.
WARNING:
As of the 3rd May 2005, you will be prosecuted for using the services of an unlicensed wheel clamping company. The government has brought about legislation that all wheel clamping companies must be licensed through the Security Industry Authority (www.the-sia.org.uk), by employing unlicensed wheel clamping operatives you will be committing a criminal offence.
You could be liable for a maximum fine of £5000 and up to 5 years' imprisonment.
F & M (CP) Security are one of the first Companies to have its entire staff and directors successfully complete a 35-hour training course and obtain SIA licenses as required by law.

Appeals Procedure
All offenders can appeal against wheel clamping and removal by following the procedure below:

• All appeals must be in writing only (they will not be dealt with over the phone).
• The original clamp-release fee receipt must be enclosed (it will be returned with the appeal response).
• A Stamped Addressed Envelope must be enclosed (no SAE, no reply).
• All appeals made must be received in our office within 14 days of the date of the offence as on the receipt.
• All the above must be followed to ensure a reply and set to the address below.
• All appeals will be responded to within 21 days of receipt.

Photographic Evidence:
Offenders should note before making an appeal that all vehicles when clamped or removed are photographed by digital camera, which is date- and time-stamped showing the offence committed.
Photographs are for internal use only and they will only be passed over to a specialist debt collection agency and used as prosecuting evidence in any court case against you. We do not supply this evidence to members of the public.